Shipping and Customer Service

Rambles ships to anywhere in Canada. We usually ship with Canada Post. All parcels are tracked and insured. We will get your parcel to the post office within 2-5 business days. Due to the quirks of shipping from the Yukon, delivery times can vary. Shipments within Canada usually arrive in 1-2 weeks. 

Flat rate shipping within Canada is $25 per order; in-store pickup is always free.

For international orders, please contact us by email at rambleswhitehorse@gmail.com. Please provide the items you are interested in purchasing and your address, at which point we can verify whether we can ship to you and what the cost would be.

We take great care when packaging items to ensure that they will arrive safely. Should an item be damaged in transit or if you receive the wrong item, please contact us at rambleswhitehorse@gmail.com or (867) 668-3157 within 48 hours. Where possible, we will ship a replacement product to you at no cost; otherwise, we will promptly refund your payment including shipping charges.

If you are not satisfied with a product, please let us know within 7 days of when you received it. If the product is returned to us in its original condition, we will be glad to exchange it or offer you store credit for the amount you paid less all shipping charges. We are not able to do cash refunds; however, credits have no expiry date.